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Privacy Policy: How We Handle Your Information

We built this policy to explain exactly what data we collect when you open an account, how we use it to process your bKash, Nagad and Rocket deposits, and what control you have over your information.

Account data protectionPayment detail securityCookie & session trackingContact preference controlData request process
hgz Privacy Policy: How We Handle Your Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the personal information we hold, request deletion of your account data, or ask how a specific transaction was processed, our support team handles privacy requests through the same channels you use for account help. Each request is reviewed within a reasonable timeframe, and we'll confirm the action taken or explain any limitations under applicable record-keeping requirements.

Live Chat Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data request. They'll verify your account and walk you through the process or escalate to the data team if needed.
Email Support Send your data request to our support email with your registered mobile number and account username. Include a clear description of what information you want to access, correct or delete so we can respond accurately.
Account Settings Log in and navigate to account settings to update your contact preferences, toggle marketing notifications, or request account closure. Certain data changes require verification through an OTP sent to your mobile number.
DATA HANDLING

How We Protect and Use Your Information

We collect only the data necessary to run your account, process payments and comply with applicable legal requirements in eligible regions. Your bKash, Nagad and Rocket transaction details are encrypted in transit and stored securely; we never display your full wallet number on screen. Below are the key areas where your data flows through our system and what control you have at each step.

Registration Data

When you open an account we ask for your mobile number, a password and basic verification details. This lets us confirm your identity, send OTP codes for login and link your wallet for deposits.

Payment Records

Every bKash, Nagad or Rocket deposit and withdrawal is logged with a timestamp, amount and transaction ID. We keep these records to resolve disputes, track your balance and generate account statements.

Session Cookies

We use session cookies to keep you logged in, remember your language choice and track which games you play most often. These cookies expire when you close the browser or log out.

Data Requests

You can request a copy of the personal data we hold, ask us to correct inaccurate information, or close your account and request deletion.

Privacy Policy Questions

We collect your mobile number, a password you create, and basic verification details like your name and date of birth. This information lets us confirm your identity, send OTP login codes, and link your bKash, Nagad or Rocket wallet for deposits and withdrawals.

Payment details are encrypted when you submit a deposit or withdrawal request. We store only the transaction reference and confirmation code, not your full wallet credentials. The actual wallet transfer is handled by bKash, Nagad or Rocket; we never see your PIN or password.

Yes. Contact our support team through live chat or email with your registered mobile number and account username. We'll verify your identity and provide a summary of your account data, transaction history and any marketing preferences you've set, usually within a few business days.

We do not sell your data. We share payment identifiers with bKash, Nagad and Rocket only to process your deposits and withdrawals. In eligible regions, we may share limited data with regulators or auditors if required by applicable law, but we do not pass your details to marketers or unrelated services.

Log in to your account and open the settings page. You'll find toggles for promotional emails, SMS notifications and in-lobby announcements. Turn off any category you don't want to receive. Changes take effect immediately, though messages already queued may still arrive within a day.

When you request account closure we stop sending marketing messages and lock your login. Transaction records and verification documents are retained for the period required under applicable record-keeping rules, typically to resolve disputes or comply with audits. After that retention period ends, we delete or anonymise your personal details.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.